SMS Program & Opt-In

Hamilton Development Company, LLC operates Stowlane, our self-storage management software. Through Stowlane we send account and service text messages — payment receipts, rent reminders, past-due notices and autopay alerts — to the tenants of the self-storage facilities that use our software, and we receive their replies. These are transactional account notifications a tenant has chosen to receive. We do not send marketing text messages.

1. Program at a glance

2. How a tenant opts in

There are exactly two ways a tenant can turn text messages on, and a person has to take the action themselves in both. Texting is off by default on every account.

Path 1 — The tenant portal notification settings

Each tenant has their own password-free portal account for their storage unit. Under Alerts → Notifications they control every channel we can reach them on. The Text messages (SMS) checkbox is unchecked until the tenant checks it and saves:

1. Tenant signs in to their storage account through the emailed sign-in link.
2. Tenant opens Alerts → Notifications.
3. Tenant checks Text messages (SMS). It is unchecked by default and is never pre-selected.
4. Tenant presses Save preferences. The opt-in is recorded with a timestamp.

The disclosure shown at the point of consent

This text appears directly beneath the checkbox, on the same screen, before the tenant consents — not in a footer and not on a separate legal page:

Optional — you do not have to turn this on to rent a unit or to pay. [Facility name] sends account and service texts only (payment receipts, rent reminders, past-due notices and autopay alerts) about your own unit. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel or HELP for help.

Path 2 — Texting START

A tenant may also start messages by texting START to their facility’s number. This is the same standard carrier keyword that reverses a STOP.

3. Sample messages

These are the actual message bodies our software sends. Every message identifies the facility and carries the opt-out instruction:

• Demo Self Storage: payment of $145.00 received. Balance: $0.00. Reply STOP to opt out.
• Demo Self Storage: $145.00 for unit B4 is due Aug 1. Pay: https://stowlane.com/p/9fk2xq Reply STOP to opt out.
• Demo Self Storage: your autopay of $145.00 didn’t go through. We’ll retry, or you can pay now. Pay now: https://stowlane.com/p/9fk2xq Reply STOP to opt out.

4. Opting out and getting help

A tenant may reply STOP to any message at any time to stop all text messages. The opt-out is honored automatically — at the carrier level and again in our software, which marks the account opted out and stops sending. Replying HELP returns contact information. A tenant can also turn texting back off from the same Notifications screen shown above, or unsubscribe from all communications entirely.

Message frequency varies with account activity, and message and data rates may apply.

5. Consent is never a condition, and is never sold

Turning on text messages is optional. It is not required to rent a unit, to make a payment, to sign a rental agreement, or to use any part of the software. Consent to receive texts is collected on its own, separately from any rental transaction.

We do not sell or share mobile opt-in or text-messaging consent data. Mobile numbers and SMS consent information are never shared with third parties or affiliates for their own marketing or promotional purposes. The only third party that receives a tenant’s mobile number is our SMS delivery provider, Twilio, acting solely as our service provider to transmit these messages.

6. Full policies

The complete terms governing this program are published with the Stowlane product:

• Privacy Policy — §3, Text messaging (SMS)
• Terms of Service — §9, Text messaging (SMS) program

7. Contact